Spare parts are available from our Spare Parts section. If you cannot find the part you require please complete the Contact Form, completing all fields.
Under the Sale of Goods Act, a faulty product should be returned to the retailer where the item was purchased as per your legally binding contract with that retailer at the time of sale. A refund or replacement will be issued (provided you have relevant receipt or proof of purchase).
If the item was purchased direct from us, please follow the Returns Policy as shown below.
If you require a replacement for a faulty component please complete the Contact Form – this must be supported with a copy of your proof of purchase.
For INTEX spares or warranty replacements, for pools, boats, airbeds or PureSpa, please visit our dedicated INTEX website
Please allow 7-10 days for delivery.
For any top-up packs, spare or replacement parts bought directly from the John Adams website:
In accordance with the Distance Selling Regulations, you can cancel your order up to 7 days after you have received it. Please contact our Customer Services team by e-mail on customerservices@johnadams.co.uk in order to obtain a Returns Reference number and complete the Returns Form and send it together with the item to be returned to:
Customer Services, John Adams Leisure Ltd, Hercules House, Pierson Road,
Enterprise Campus, Alconbury Weald,
Huntingdon, PE28 4YA
Please note we cannot accept returns without a returns reference number.
Please complete the Contact Form, completing all fields.
Instruction Manuals are available to download in the Instruction Manual tab. If you cannot find the Instruction Manual you require please contact our Customer Services Team using the Contact Form.
Please complete the Contact Form, completing all fields
Sorry we do not currently offer an after-sales service outside of the UK/Eire.
Under the Sale of Goods Act you must contact the retailer where the purchase was made in order to arrange a replacement/refund. We can only supply replacement items to a UK/Eire address.
There is a bit of a trick to setting Granny as the dress is designed to come off quite easily. If you place granny on the line first and then attach her dress by gently pushing the top quarter together with your pointer fingers. Then slowly move them away so it holds together, if not the pressure of moving your hands away is enough to bring the dress with you.
Please make sure the nib is pushed right down into the pen so it comes through the hole at the end, otherwise it won’t seal properly. The pen nibs can also be dipped in a small amount of water for a short time to revitalise them if they have dried out.
To do this, remove the batteries and turn the on switch on for ten seconds. Then turn it off and reinsert the batteries.
These can now be ordered from our spares page on the website.
The food works better when it is colder, so if playing in a hot room it is worth popping it in the fridge for a few minutes before starting.
Please hold down the button for a few seconds to initiate the game.
Water needs to be added to create the solution as per page 3 of the instructions manual.
